Tri Nation Australia is committed to protecting the privacy and security of the personal information collected from users of our online platform and our services. This policy explains how we collect, use, disclose, and protect your information.
When you use our site or engage with our services, we may collect personal data. This can include information you provide directly, such as your name, postal address, email address, phone number, payment details when making a purchase, and information related to your physical attributes, fitness level, and training goals when signing up for coaching or training programs, or utilising services like bike fitting or swim analysis. We also collect information automatically as you interact with our online platform, which may include usage details, IP addresses, browser types, and information collected through cookies and other tracking technologies.
We use the information we collect to provide and improve our retail sales, performance coaching, training programs, bike fitting and maintenance, swim stroke analysis, and event preparation support services. This includes processing transactions, fulfilling orders, managing your account, communicating with you about your purchases or services, and providing customer support. We may also use your information to personalise your experience on our site, develop new services, and for internal business purposes such as data analysis and auditing. If you have opted in, we may use your information to send you marketing communications about products, services, or events that may be of interest to you.
Our legal basis for processing your personal data includes fulfilling contracts with you (such as processing orders or providing coaching services), obtaining your consent (for specific marketing activities), pursuing our legitimate business interests (such as improving our services and preventing fraud), and complying with our legal obligations.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal data is no longer required, we will securely destroy or anonymise it.
We may share your information with third-party service providers who perform functions on our behalf, such as payment processing, order fulfilment, data hosting, and marketing assistance. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed. We may also disclose your information if required to do so by law or in response to valid requests by public authorities, or to protect our rights, property, or safety, or that of our customers or others. We do not sell personal information to third parties.
Depending on your location and applicable laws, you may have certain rights regarding your personal data. These may include the right to access the personal data we hold about you, the right to request correction of inaccurate data, the right to request erasure of your data, the right to restrict the processing of your data, the right to object to the processing of your data, and the right to data portability. To exercise these rights, please contact us using the details provided below.
We implement appropriate technical and organisational measures to protect the personal data we collect from unauthorised access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.
Our online platform uses cookies and similar technologies to function effectively, improve user experience, and analyse site usage. You can manage your cookie preferences through your browser settings.
This policy may be updated from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically.
If you have any questions or concerns about this privacy policy or our data practices, you may contact us in writing at the following address:
Tri Nation Australia
14 Esplanade
Burleigh Heads, QLD, 4220
Australia